FAQ

What are your showroom and office hours?
Classic is open from 8:30am to 5pm, Monday through Friday. Saturday hours are 9am to 1pm. The showroom and offices are closed on Sunday.
Do you deliver?
Yes we do. Normal delivery hours are from 7am to 6pm seven days a week. Delivery charges start at $55.00 and are determined by location, distance, time, delivery window and labor involved.
Do you do late night deliveries and pickups?
Deliveries and pickups can be made 24 hours a day but deliveries or pickups outside the 7am to 6pm range may incur additional fees.
Do you do deliveries or pickups on Sundays or Holidays?
Since there are so many events occurring on Sundays in OC, we treat Sunday as a normal delivery day and only our normal delivery rates apply. We deliver and pickup on all holidays except Christmas. There are additional fees for holiday deliveries and pickups.
Wil you deliver at an exact time?
We know that our clients sometimes have tight time frames for their delivery or a complicated schedule to deal with. Because of this, we offer an exact time and narrow window delivery service. Additional fees apply.
Do you have a minimum order size for delivery?
There is no minimum order for any delivery within Orange County.
Do you make deliveries outside OC?
Yes. However, in Southern California, we also have locations in Los Angeles, San Diego, Palm Springs and Santa Barbara that can deliver to those areas for you. We can make the arrangements for you, or, if you prefer, we can put you in direct contact with the most appropriate location. We also cover the Inland Empire and all other parts of Southern California. Classic has stores in Northern California and nationwide as well. Please, call us to see how we can best assist you.
What if I need more equipment but your truck coming to me has already left the shop or has already made my delivery?
Please call our office and make arrangements to pick up the newly added items yourself or arrange another delivery. Additional delivery fees may apply.
What should I do if I am shorted some equipment on delivery or if I am not satisfied with the quality of my equipment?
We always try our best to make sure your order is correct but now and again we do make a mistake. If there is a problem, please call our office as soon as you find out about it and we will make arrangements to get the issue resolved.
What if we have an event emergency or an equipment emergency after your buisiness hours?
Call our 24 hour emergency number at 714.981.5087 to contact our on-call person. If you don’t have that number handy when your emergency occurs, please call our regular number at 714.540.6111 and you will be directed how to contact our on-call person.
Do your crews set up the equipment?
Classic can set up and take down tables and chairs in most instances at no or little additional charge. Please make these arrangements when you place your order. The setup and strike of canopies, stages, floors, lighting and other heavy equipment during normal working hours is included in the rental price. We do not set up or strike linens and tableware.
What should we do with dishware, flatware and glassware before we return it?
Please scrape food from plates and rinse off all china, glassware and flatware. Please place all tableware back into the boxes and/or crates in which they were delivered.
Should I put your linens into plastic bags so your crew can pick them up easier?
Please do not put our linens or napkins into plastic bags. Just leave the linens in a pile on one of our tables and we will handle them from there. We know the clients are trying to help but if the linens are wet, they can get mildew stains if they don’t breathe properly. Also, unfortunately, many a bag of linens or napkins have been tossed in the trash by well-meaning clean-up crews.
I don't need Classic to deliver for me. Can I pick the equipment up myself at your shop?
With only a few exceptions for difficult to install or very heavy equipment, you are very welcome to “Will Call” the items you need anytime during our normal office hours. When making these arrangements with us, please let us know what kind of vehicle you will be coming in so we can try to make sure that your order will fit.
What if I need to keep your equipment longer than originally planned?
Just give us a call. We will check availability and in most instances there won’t be any problems to keep the equipment longer. There may be additional rental charges. Also, if your order was delivered to you, please call us before our truck leaves the shop in order to avoid additional delivery or pickup fees.